What if I need to change my appointment?
If you can’t keep an appointment, please phone the related department as soon as possible.
What information will I need to provide?
- Please remember to bring your identity card with you.
- Inform your doctor, nurse, pharmacist or pharmacy technician if you have any allergies and/or intolerances; on your first visit to the FMC.
What happens when I arrive for the first time?
When you arrive for your first visit to the hospital you will need to register. Please come to the admission desk half an hour before your appointment time.
What happens during my appointment or stay?
The nature of your appointment or consultation will depend on whether you are coming to the hospital as an outpatient or a day case patient, or staying as an inpatient.
- Tests and investigations
Tests and investigations help us accurately diagnose and plan treatment for our patients.
- Outpatient appointments
Outpatients are individuals who does not need to spend a night in a hospital.
- Day case appointments
Day case is for patients who need more longer treatment and/or investigations than outpatients, but does not need to stay in the hospital overnight.
- Inpatient admissions
Inpatients are individuals whose treatment requires overnight stays in hospital. Patients might need to be admitted to hospital for planned treatment and or emergency cases that needs further observation and investigations.
How do I find my way around?
Signage are in key areas around the FMC, also patient services are available to help patients find their way around.
How will my treatment be planned?
Your treatment will be planned by a multidisciplinary team that includes members from different areas of expertise.
What do I need to know about the hospital environment?
- Conduct and behavior
FMC prides itself in being socially and culturally inclusive and sensitive to the needs of the patients and their caretakers. Our staff provide care in an atmosphere of respect. We welcome your support in helping us to provide effective services in a safe and supportive environment that is free of harassment and violence, meeting the needs of all who pass through our doors.
FMC is a smoke-free hospital. Smoking is not allowed on our premises, in our vehicles, at entrances or anywhere else in our grounds.
- Identifying patients
To make sure that we are providing the right care and treatment to the right patient it is important for you to provide your valid and necessary identification card or document.
- Identifying staff
All FMC staff are required to wear their identification cards and be ready to give you the necessary assistance if you need.
What facilities are available?
- For visitors with disabilities
FMC provides access to all patients and visitors with disabilities using special wheel chairs.
- Food and drink
There is a cafe available for patients and relatives.
- Meals for inpatients
We serve breakfast, lunch and dinner for inpatients and their companions.
We provide free internet service to our inpatients.
- Cash Machine
There is a cash machine in front of the admission desk of the main hospital entrance.
- Exchange Office
There is an exchange office available opposite to the Cafeteria.
How do you prevent infection at the hospital?
FMC is committed to provide a safe, clean environment that protects patients, visitors and healthcare workers from infection. Taking special consideration for patients with cancer or other immunocompromised cases.
We have a dedicated team responsible for all aspects of infection prevention.
What should I bring to hospital?
If you’re staying for any length of time at the hospital, either for day care or as an inpatient, there are certain things you need to bring with you and other things you might want to consider bringing.
If you are being admitted for a stay as an inpatient, please bring your own medicines from home, and inform your physician and nurses about it. If you are coming for an outpatient or day case appointment, please bring a list of your current medicines, such as your repeat prescription list or medication reminder charts.
- Toiletries and nightclothes
In every inpatient room we provide toiletries, shaving kit, dressing gown and slippers.
Please don’t bring the following:
- Money and valuables
Please do not leave very expensive items or large amounts of money when you to are staying at FMC.
- Alcohol or drugs
Our security team use metal detector for safety reasons. Please help them to avoid breach in safety while staying wit us.
Can I bring someone with me?
You are welcome to bring a friend or a family member with you to the hospital. Many of our patients find it reassuring to bring a companion, especially if it is their first visit to the hospital.
What do I need to know about medicines?
If you are staying in hospital as an inpatient please bring any medicines you are currently taking with you when you come to the hospital. If your own medications are suitable and approved by your FMC doctor, you can continue taking them, they will be used for your treatment while you are in hospital.
How do I keep in touch with friends and family?
FMC values the importance of having your friends and family regularly when you’re staying in hospital. However FMC has set visiting times and other periods to maintain an environment suitable for recovery, visiting hours information will be given by the patient services upon your arrival.
What happens after my hospital stay?
Before leaving the hospital, there are some things you will need to do.
- Make sure that arrangements have been made for your return home, such as travel plans or a relative or friend to stay with you if necessary.
- Make sure you have any drugs or medicines which you need to take at home, and check that you understand the instructions on the container.